Delivery Policy - Digital Products & Templates

At Spec to Sample, all of our products in the Digital Resources Library (including templates, guides, and downloadable files) are delivered electronically. No physical items will be shipped.

Processing & Access

• Once your payment has been successfully processed, you will receive an instant download link or access to your product via email and/or your account dashboard.

• Delivery is immediate, however in rare cases please allow up to 1 hour for your confirmation email to arrive.

File Formats

• Our digital resources are provided in common formats such as Excel (.xlsx), PDF, Word (.docx) or Adobe Illustrator where required.

• Please ensure your device has the required software to open and use the files.

Download Availability

• You will have ongoing access to your purchased files via your Spec to Sample account.

• For security and copyright protection, download limits may apply. We recommend saving your files in a secure location once downloaded.

Non-Delivery Issues

If you do not receive your download link or access within 24s hour of purchase, please:

1. Check your spam/junk mail folder.

2. Ensure the email address provided at checkout is correct.

3. Contact us at enquiries@spectosample.com and include your order number for assistance.

Refunds & Exchanges

• Due to the digital nature of our products, we are unable to offer refunds or exchanges once a file has been downloaded.

• If you encounter any technical issues accessing your files, we will work with you to resolve them promptly.